GENERAL INFORMATION

Academic Institute of Melbourne’s Responsibilities

The Academic Institute of Melbourne is responsible for compliance of training and/or assessment. The Academic Institute of Melbourne is responsible for issuance of AQF certification documentation.

Access to records

We maintain a record of training for every student/client. If a student/client does not have an up-to-date copy of their training record they can request one from the Academic Institute of Melbourne administration at any time. Once a student/client has successfully completed the course, a nationally recognised training certification is issued and sent to the candidate’s nominated address within 21 days of completion.

Complaints and Academic appeal

A student/client/client must lodge a complaint, where practicable, within 30 days of the issue arising. A written response will be provided within 21 working days. A complaint should first be lodged with Academic Institute of Melbourne administration, but before formal lodging of the complaint, the parties involved should first sought to resolve the issue.
A candidate must lodge an appeal against an assessment result within 30 days of receiving the assessment result. Where appropriate the student/client should first approach the assessor concerned to try and resolve the issue.
Where the outcome is not satisfactory to the student/client, management should be contacted in writing (mail/email), setting out:
• The circumstances surrounding the issue
• Who was involved
• Why a complaint/appeal is being lodged
• Any evidence including dates and documentation
• The name of any witnesses who could support the case
Academic Institute of Melbourne management will consider the complaint/appeal and the student/client will be notified in writing of the outcome and the reason for the decision. Action will be taken for each substantiated complaint/appeal. If the student/client is not satisfied with the outcome, the complaint/appeal will be referred to an independent person, who is agreed to by both parties, and the student/client will have an opportunity to formally present their case. In the event that the student/client is still not satisfied with the outcome, they can contact the National Training Complaints hotline:  13 38 73 (please select option 4), Monday–Friday, 8am to 6pm nationally.

Credit transfer

We recognise Qualifications and Statements of Attainment issued by other Registered Training Organisations. A certified copy of the original Diploma, Certificate (and associated Statement of Result) or Statement of Attainment must be submitted to Academic Institute of Melbourne administration.
We shall also assess a previously completed course or subject to see if it provides equivalent learning or competency outcomes to those required within the student/client’s current program. The Credit Transfer application form is available from Academic Institute of Melbourne Administration.

Campus

The Location of the campus is Suite 112/44 Hampstead Road, Maidstone, Victoria, 3012.

Disciplinary procedures

The student/client is expected to participate in the learning program, be respectful of others, adhere to OHS requirements and show consideration for all regardless of race, colour, religion, gender or physical disability. In the event that these are grounds for disciplinary intervention then this will be handled in the first instance by the trainer, and if necessary by the CEO. A record of the interview will be put in the training file.

Delivery Mode

The delivery mode will be on campus and face-to-face.

Employability skills

Employability Skills are embedded in training and assessment. Information on the Employability Skills relevant to your qualification can be obtained by visiting this website and keying in the national code for the qualification: https://training.gov.au/

Language, literacy and numeracy (LLN)

We have procedures that support and recognise the learning needs of individuals and will revise learning and assessment strategies to match individual needs and address literacy or numeracy issues, where possible, so that student/clients can successfully achieve the outcomes. We may also refer a student/client to a TAFE for language, literacy and/or numeracy support.
Academic Institute of Melbourne has a pre-training review process which is used to assess the applicants LLN ability to undertake the course.
The LLN questionnaire/assessment test is to be completed by the applicant on their own and is part of the eligibility criteria and it will also help identify the applicants level of skill and knowledge. The student/client will only be required to bring a form of identification which has a photo showing as part of the verification process. The LLN questionnaire/assessment test will be in a hardcopy format and written in pen and supervised by a staff member.
The LLN questionnaire/assessment test has a fee of AU$60 which is non-refundable and covers the cost of the assessment. This fee must be paid prior to the assessment in the form cash, credit card, cheque or bank transfer (Contact Academic Institute of Melbourne via phone (03) 9317 7858 or email at academicinstituteofmelbourne@gmail.com for the details).
If the results from the assessment are not satisfactory to gain entry to the course, then an Academic Institute of Melbourne representative will indicate what gaps you will need to bridge to undertake the course.
The LLN questionnaire/assessment test will take place in Suite 112/44 Hampstead Road, Maidstone, Victoria, 3012 and will take approximately take 2 hours. The student/client will be notified of the outcome of the questionnaire/assessment test within 2 working days via phone or email.

Learning and assessment arrangements

We work to provide an excellent learning experience and will provide flexible arrangements for learning and assessment wherever possible. If a student/client believes that they will require special consideration with either learning or assessment they may speak with the trainer and assessor or contact Academic Institute of Melbourne administration. We are committed to providing training and assessment services that reflect fair and reasonable opportunity, and consideration for all regardless of race, colour, religion, gender or physical disability. Academic Institute of Melbourne trainers and assessors apply the principle of reasonable adjustment where it is relevant and appropriate. If a student/client has a concern or query about an issue they should speak with the trainer and assessor in the first instance or the CEO if it is more appropriate.

Legislative compliance

We comply with all legislative requirements relevant to training delivery and assessment in the vocational sector and also the national/state health and safety, workplace harassment, anti-discrimination and privacy legislation. Any legislative or regulatory requirements that are relevant to a program will be made known to the student/client prior to, or during, the first session.

Recognition of prior learning

Recognition of Prior Learning (RPL) is an assessment process that assesses an individual’s non-formal and informal learning to determine the extent to which they have achieved the required competency outcomes. It involves collecting evidence and making judgements on whether competence has been achieved. RPL is available to all student’s/client’s. The RPL Application form is available from Academic Institute of Melbourne Administration as well as the Information for RPL document (Refer to Fees below for RPL Fee for assessment). Recognition of Prior Learning will comply with the assessment requirements of the BSB07 Business Services Training Package and will be conducted in accordance with the Principles of Assessment and the Rules of Evidence.
The Academic Institute of Melbourne implements an assessment system that ensures that assessment (including recognition of prior learning):
• complies with the assessment requirements of the relevant training package or VET accredited course; and
• is conducted in accordance with the Principles of Assessment contained in Table 1.8-1 and the Rules of Evidence contained in Table 1.8-2.
Table 1.8-1: Principles of Assessment

Fairness

The individual learner’s needs are considered in the assessment process.
Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual learner’s needs.
The RTO informs the learner about the assessment process, and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary.

Flexibility

Assessment is flexible to the individual learner by:
• reflecting the learner’s needs;
• assessing competencies held by the learner no matter how or where they have been acquired; and
• drawing from a range of assessment methods and using those that are appropriate to the context, the unit of competency and associated assessment requirements, and the individual.

Validity

Any assessment decision of the RTO is justified, based on the evidence of performance of the individual learner.
Validity requires:
• assessment against the unit(s) of competency and the associated assessment requirements covers the broad range of skills and knowledge that are essential to competent performance;
• assessment of knowledge and skills is integrated with their practical application;
• assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations; and 
• judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements.

Reliability

Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment.
Table 1.8-2: Rules of Evidence

Validity

The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements.

Sufficiency

The assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learner’s competency.

Authenticity

The assessor is assured that the evidence presented for assessment is the learner’s own work.

Currency

The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.

Support services

If a student/client is experiencing difficulties for personal or study related reasons, they should firstly direct their concerns to the trainer, where appropriate, or directly to Academic Institute of Melbourne management. Where study related issues are involved the trainer will assess the situation and provide support and guidance. Where the matter is beyond the scope of our organisation, there may be a recommendation to an external counselling service.

FINANCIAL INFORMATION


Fees and charges

The total amount of all fees, including course fees, administration fees, materials fees and any other charges, is shown below.
The fees quoted in this fees schedule are current and accurate at the time they are provided to you. They will be confirmed when you enrol into the course. Fees will then remain fixed for the duration of the course unless there is some dramatic increase in costs beyond our control. In this unlikely event, any increase in costs will be notified at least two months prior to their application.

Re-assessment

Students/clients who are deemed not yet competent upon completion of assessment in a course may take the assessment once again. We are not obliged to offer a third assessment opportunity; however, in the event that a third assessment is agreed there may be a charge at our discretion.

Re-issue of certificates

In the event that a student/client needs a replacement statement of attainment or qualification after they have completed training, they must submit a written request to Academic Institute of Melbourne administration. There will be a charge of $30 for this service.

Course extension

We will not be obliged under any circumstances to extend an enrolment period if the student/client has not completed the course/program in the allocated time.

Cancellation by us

Should we cancel a course for any reason, student/clients enrolled at the time that we announce the cancellation will be entitled to a full refund for any training and assessment that has been paid for but not yet delivered. This will incur no administrative charges or penalties and will be paid within 28 days.
Should we be unable to provide all units to meet the student/client’s course completion schedule, course fees paid on any unavailable unit/s will be refunded and a statement of attainment will be issued for any satisfactorily completed units.
We may arrange for another course, or part of a course, to be provided at no (extra) cost to the student/client as an alternative to refunding course money. Where the student/client agrees to this arrangement, we shall not be liable to refund the money owed for the original enrolment.

Deferment of Course and Fee Credit

Student/clients may receive a pro-rata credit, less the non-refundable deposit, if they cannot continue the course for unavoidable reasons. The credit can be used to pay for a future course of their choice.
Any credit of fees held is for the use of that student/client only and is non-transferable to other persons. Any credit of fees being held for the use of a student/client is non-refundable.

REFUND POLICY

All applications for refunds must be made in writing by way of the ‘Application for Refund’ form and submitted to Academic Institute of Melbourne Administration. Approved applications will be processed within 14 working days from the date of application.
The assessment of refund applications shall be granted as indicated below:
Outline of Refunds
Withdrawal at least eight (8) weeks prior to agreed start date Full refund of tuition fees
If cancellation occurs at least four (4) weeks prior to the agreed start date All monies to be refunded, less 20% administration fee
If cancellation occurs less than four (4) weeks prior to the agreed start date 40% refund of fees
Withdrawal after the agreed start date No refund
Course withdrawn by Academic Institute of Melbourne Full refund
Academic Institute of Melbourne is unable to provide the course for which the original enrolment and payment has been made Full refund

Extenuating circumstances

Student’s/client’s may have extenuating circumstances that prevent them from attending scheduled course dates. These circumstances may include (but are not limited to):
• Illness
• Family or personal matters
• Other extraordinary reasons
Where evidence can be successfully provided to support the Student’s/client’s circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the CEO and shall be assessed on a case by case situation.
There is no refund for a cancellation once a student/client has commenced a course or program. A statement of attainment will be issued for any accredited units that have been satisfactorily completed at the time of cancellation.